Contact Us
Whether you've spotted something that needs updating, want to ask about how we rate Canadian online casinos, or have feedback on a review, we'd rather hear it directly from you than guess what readers want. This page explains what we can help with, what we can't, and the quickest way to get a useful reply.
What we can help with
Social Casinos is an independent review and comparison site covering online casinos available across Canadian provinces. We're a good contact point for:
- Corrections — if a bonus offer, wagering term or payment method we've listed has changed, tell us and we'll check it
- Questions about our rating methodology and why a casino sits where it does in our rankings
- Suggestions for a Canadian-facing online casino you think we should review
- General feedback on the site, its guides or its usability
- Media or partnership enquiries related to the site itself
What we can't help with
Because Social Casinos doesn't operate any casino, hold player funds, or process deposits and withdrawals, there are some things a message to us won't resolve. If any of the below apply to you, the casino operator itself is who you need:
- Deposits, withdrawals, or delays with your own casino account
- Verification (KYC) documents or account suspensions
- Bonus disputes, wagering progress, or a promotion not crediting
- Closing an account or requesting a self-exclusion
For account-level issues, contact the support team of the casino brand directly — most licensed operators list live chat or email support on their own site. If you're concerned about your gambling habits more broadly, our Responsible Gambling page has resources and organisations that can help, regardless of which casino you play at.
Before you get in touch, it might already be answered
A lot of the questions we receive are covered in the guides we've already published. It's worth a quick look before reaching out:
- Curious how a specific casino stacks up, or want to compare offers like SlotsGem's welcome package against WinnerIsland's? Check our main reviews and rankings for the full breakdown of bonuses, games and payment options.
- Not sure what licensing actually means for you as a Canadian player? That's covered in our regulation and security sections alongside each casino's individual profile.
- Want to know how we arrive at our editorial ratings — the 10.0 to 9.0 scores you see on this site? We weigh licensing, game variety, payment speed, bonus terms and support quality, and we explain that process in more detail on our About Us page.
- Wondering how our reviews stay independent when we link to the casinos we cover? Commission from an operator never buys a higher spot in our rankings — we set out exactly what that means and how it works on the same About Us page.
What to include so we can actually help
A message like "your review is wrong" is hard to act on. A message that tells us what changed, where you saw it, and roughly when, gets a proper answer faster. If you're flagging outdated information, for example, mention the casino name, the specific detail (a bonus figure, a payment method, a licensing note) and where you noticed the discrepancy. If you're asking about our process, tell us which part — ratings, bonus terms, payment comparisons — so we can point you to the right explanation rather than a generic one.
A note on what we don't do
We don't accept payment to alter a review, remove a limitation we've flagged, or reorder our rankings. If you're a casino operator getting in touch about a listing, we're happy to review corrections to factual details — offer terms, game providers, licensing status — but editorial opinions and ratings stay independent of that conversation.
For anything relating to how your personal information is handled when you use this site, our Terms and Conditions page sets out the detail. We aim to reply to genuine enquiries as promptly as we reasonably can, though as a small independent team we can't guarantee a same-day turnaround on every message.